Before:

Only 18% of successful leads (from website registration to consultation)

After:

• Automated appointment reminders with contact details and description of the route helped increase the number of successful leads to 43%.

Before:

Employees manually filled out property listings and prepared offers for customers. This is a time-consuming task, and human error risk is high

After:

• Labour costs were minimized thanks to automatic listings uploads onto the website.
• Elimination of human error risk and massive reduction of offer processing time

Before:

No accounting of financial transactions between customers and company’s specialists. Delays in cash receipt .

After:

• Automatic transfer of new orders to the specialists
• Timely cash receipt

Before:

Managers manually entered information about deliveries on tender platforms. It took several hours a day.

After:

• Automatic report on sold equipment.
• Automated reporting function

Before:

Due to a large number of incoming calls and lack of internal connection between different branches of the printing house, the company was losing 50-70 potential customers every day. All those calls were queued to one of the offices, whereas there were available slots at another.

After:

• Creating a single call center.
• Automateic call transfer to a free line.
• Eliminated number of lost customers .
• Increased revenue and customer satisfaction.

Before:

Managers could not match online store visitors with customers in brick-and-mortar stores, therefore promotions and additional sales did not work properly.

After:

• Automatic identification of customers and customer data collection.
• Customized offers based on online and offline purchases.
• Sales growth up to 15-20%.

Before:

Increasing number of calls, call centre costs increase.

After:

• Customer self-service via telegram-bot integrated with CRM.
• 20% of customers switched to self-service.
• Expenses reduction - 200 000$ a year.

Before:

Application processing for customs clearance and transportation took 4 to 8 days. Company lost up to 30% of potential customers.

After:

• Automated processing of applications for customs clearance and transportation
• Application processing time reduced to 4 hours.

Before:

Different sales managers visited the same construction objects at the same time, wasting their time.

After:

• CRM integration with Yandex.Maps
• Control of managers in CRM
• Increased efficiency