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Business automation based on Suite CRM

Product of the
Year 2015

by
CUSTOMER Magazine

The best CRM of the year

according to
Network Computing Awards 2

The most popular
open source CRM

по версии
Gartner

Automation of production or manufacturing
companies and factoriesbased on SuiteCRM

Even companies that operate in the same industry have different business processes and goals. This is why we do not offer template solutions for automation, we develop unique CRM solutions that helps solving specific tasks of your company.

SuiteCRM is good for you, if you often hear from retailers, production managers or from customers:

  • I forgot to call the customer because my reminder didn't work
  • I will have to manually fill out reports, it will take several days
  • Production managers did not make an order on time.
  • Customer didn't provide enough data to fulfill the order, and the deadlines were missed.
  • Where is my order? Why wasn’t it delivered yesterday?

How can CRM help?

Production or manufacturing companies and factories sometimes face similar problems. Therefore, we are happy to show how CRM can help and share our experience in automating common business processes.

Business Process How we automated?
Sales management: planning, control, analysis.
  • Plan-fact sales
  • Complex order form for a specific production with necessary printing forms
  • Registration of incoming applications from all sources: online consultant, website, call center, social networks, sales offices.
  • Automation of segmentation and preparation of offers on additional services and products

Improving employee performance:

  • automation of routine operations;
  • control over the activities of managers.
  • Templates of contracts, offers, calculations, discounts with automatic fill-in fields
  • Planning managers’ and specialists’ activities: reminders, mailing lists, setting tasks for processes
Storing customer data and documentation
  • Creating single customer database
  • Creating single suppliers and partners database
  • Templates of documents with automatic fill-in fields
Cross divisional communication
  • Integration of CRM solution with production software or implementation of production directly in CRM
  • Setting tasks to various departments for production processes (orders, procurement, logistics, manufacturing, assembly, etc.).
Customer relationship management
  • Automated reminders
  • Setting tasks for individual projects
  • Claims control
  • Automated quality control
Reporting
  • Running reports on lawyers’ performance
  • Creating KPI and end-to-end analytic dashboards
  • Marketing reports (analysis of the effectiveness of advertising channels)
  • Customized reports on selected fields and tags

We implemented 10 projects for
production companies and factories in Russia

Before:

Teplokontrol implemented CRM software in their business since the very beginning of the company. As the business grew and developed, necessary improvements were also applied to the system.

After:

  • Creating a single customer database
  • Automated reminders and customer relationship standard
  • Calculation of the profitability of each deal, taking into account the cost of purchases, labor costs, logistics, etc.
  • Product configurator and with price calculation
  • Production schedule, logistics control.

Before:

Managers manually entered information about deliveries on tender platforms. It took several hours a day.

After:

  • Automatic report on sold equipment.
  • Automated reporting function

Before:

The factory used quite complicated table for doors ordering. Creating a printable version of order took more than 1 hour. It was impossible to calculate production time. There was no work performers’ data in the document and consequently no motivation for production staff

After:

  • Printed orders (production, customer, etc.) for 1 min
  • Automated quality control for workshops and performers
  • Salary calculator
  • Production planning
  • Calculation of profit (of a unit and total as well) per month.
  • Business profitability increased 14%

We assign a dedicated team experienced in developing CRM for law firms. It allows:

  • To reduce development and implementation time
  • To save your budget, as we do not spend hours to create each module from scratch
  • To share experiences and offer effective solutions
  • To guarantee the launch of the project on time, as we know how long the work will take

Protect against loss of investment

  • We will give over the source codes and recommendations in case of contract termination
  • For security reasons, we suggest installing CRM on your company's server

We create convenient conditions for remote collaboration

  • We arrange personal meetings with clients
  • We arrange Skype meetings
  • We give you access to the project management system so that you can track the progress
  • Terms and deadlines are fixed in the contract

We help your employees to master the program

  • We automate daily repetitive tasks saving your time on routine operations
  • We develop standard procedures for the use of CRM, so that employees easily get accustomed to the program
  • We provide instructions and deliver remote and in-house trainings

We guarantee

  • Two-level testing before delivery: code testing performed by an independent developer, bug testing
  • Six months post-implementation warranty
  • Penalties for missing deadlines (according to the contract)

Stages of work

1
Personal meeting: business analysis and technical requirements

What we do?

  • We analyse as-is business processes, discuss the principles of business automation.
  • We ask users what could simplify and accelerate their work.
  • We prepare technical requirements

Our goal:

Clearly understand how to speed up and simplify workflow and solve customer's tasks

You get:

  • Automation solution tailored to your tasks
  • Technical requirements with stages, expected results, deadlines, prices

* If you provide us with detailed description of your business processes, we will immediately proceed to writing technical requirements

2
Agile development

What we do?

We split the CRM development process into 2 consecutive phases.

  • When phase 1 is completed, we commence with phase 2 development and at the same time seek
  • users’ feedback and improve what had been done in the first phase.

At each stage we test the system and eliminate errors.

Our goal:

Speed up development, create user-friendly system, and automate additional operations.

You get:

A thorough-tested, ready for implementation, CRM solution tailored to your business goals.

3
Go Live

What we do?

  • Integrate CRM into the existing system
  • Provide user training

Our goal:

Make the implementation phase as quick and comfortable as possible

You get:

The opportunity to work in CRM with pleasure and achieve the goals of the company.

4
Technical support
6-months free support

What we do?

We continue improving the CRM solution

Our goal:

Further customization of the CRM solution to the new tasks and requirements of your company

You get:

A CRM solution that develops with the company and adapts to innovations.

You will have a dedicated project manager who will control the work of your team and will update you on each phase progress.

All programmers can directly liaise with your IT department to solve technical issues.

How much does it cost?

What’s included into the cost:

Suite CRM license is free

0 $

development, testing, meetings, discussions, etc.

800 $

technical support

200 $

Preliminary cost estimation can be given after the initial discussion of the project, final quotation will be given after business analysis is carried out and technical requirements are defined.

Preliminary cost of various modules.

Module Module / Integration Starting cost, US Dollar, $ per module
Work with orders Complicated order form for production 1 200 $
Multi-currencies 500 $
An offer of additional products and services 300 $
Printing forms for production, sale, contract 500 $
Automation of work of employees of various departments by order status 300 $
Stages of payments, purchases, etc. 400 $
Counterparties Customers, Partners, Suppliers, Contacts 800 $
Sales Deals, Applications, Contracts, Payments, Documents, Offers 500 $
Logistics operations, procurement 800 $
Integration Production software 2 000 $
Telephony 800 $
Online consultants, various bots and instant messengers 500 $
Mailing Services 500 $
OutLook 200 $
Processes, Reports, KPI Setting up reports, processes, indicators, notifications 300 $

Our projects price range can vary from

10 000 $
300 000 $
The least expensive project
The most expensive project

Yes, it might be more expensive than a brand new car.

But CRM helps saving your time, automating business processes, increasing productivity and consequently profitability of your company.
As a result, the investment pays off in 3 months to 1 year.

4 key indicators making our prices better than other vendors’

1

CRM Development

We have:

We do not offer template solutions, but our experience from previous projects helps us reduce time spent on development and implementation. Thus each project is customized to specific clients’ tasks.

Other vendors do:

A template is used that is supplemented with ready-made modules. Specifics of your business are not taken into account, which slows down integration of the CRM and work in the system.

2

Project team

We have:

Project team will be assigned based on the customers’ goals and will include as many specialists as the business requires.

Other vendors do:

Fixed project team, regardless of the complexity of the project.

3

Protection against loss of investment

We have:

In case of contract termination we will give over all source codes. You can modify the program on your own or hire other specialists without paying for extracting the original data.

Other vendors do:

Do not give over source codes and comments on the implementation in case of contract termination. If client wants to continue refining the solution, he has to spend time and independently retrieve data through the interface.

4

Technical support

We have:

Free troubleshooting for 6 months.

Other vendors do:

Technical support for an extra charge.

Куб три

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