200 projects: different business sectors, different targets and business approaches
Due to the large volume of incoming calls and a large number of branches of the printing house, the company lost 50-70 customers every day. That was just how much a branch office could not reach, while at the other there were free managers.
- Merging branches into a single call center
- Call transfer to a free manager
- Reduce lost customers to 0
- Printing house sales and customer satisfaction
Software Developer “ Mezon”
The flow of calls was constantly growing, and the cost of the call center increased.
- Customer self-service via telegram-bot integrated with CRM
- 20% of customers switched to self-service
- Bank savings - 1.5 million rubles. per year
Customs broker “GreenWay”
Processing applications for customs and transportation took from 4 to 8 days. It did not suit many customers, and the company lost them.
- Automatic processing of customs and shipment requests
- Application processing time reduced to 4 hours
Sales managers visited objects at the same time and spent time in vain
- CRM integration with Yandex.Maps
- Control of managers in CRM
- Productivity increase
Law office “Lawyer Leader”
Only 18% of those who signed up on the site came to a free legal consultation.
- Automatic sending of sms with a reminder of the consultation, a description of the route and contacts
- Conversion increase of up to 43%.
Want to improve your results?
We perform SuiteCRM implementation for big companies from various business sectors and with different business goals. To help you achieve your business goals, we analyze your existing business processes, identify improvement possibilities, develop CRM, train your staff and continue adjusting the system to the new tasks in line with your business development.
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