Due to the large volume of incoming calls and a large number of branches of the printing house, the company lost 50-70 customers every day. That was just how much a branch office could not reach, while at the other there were free managers.
The flow of calls was constantly growing, and the cost of the call center increased.
Processing applications for customs and transportation took from 4 to 8 days. It did not suit many customers, and the company lost them.
Sales managers visited objects at the same time and spent time in vain
Only 18% of those who signed up on the site came to a free legal consultation.