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Kub3 -

Business automation based on SuiteCRM

Product of the
Year 2015

by
CUSTOMER Magazine

The best CRM of the year

according to
Network Computing Awards 2

The most popular
open source CRM

according to
Gartner

Automation of utility services companies based on SuiteCRM

Even companies that operate in the same industry have different business processes and goals. This is why we do not offer template solutions for automation, we develop unique CRM solutions that helps solving specific tasks of your company.

SuiteCRM is good for you, if you often hear from clients or from your employees:

  • I was not called back.
  • I forgot to call the customer because my reminder didn't work
  • I wasn’t served properly.
  • Call centre does not cope with the number of calls, customers miss their appointments
  • Specialists always make calculation mistakes

How can CRM help?

Utility services companies sometimes face similar problems. Therefore, we are happy to show how CRM can help and share our experience in automating common business processes.

Business Process How we automated?
Registration of incoming requests
  • Integration with website, telephony, mail
  • Distribution of requests among specialists
  • Registration of incoming requests from all sources: online consultant, website, call center, social networks, sales offices.

Enhancing employees’ performance:

  • automation of daily repetitive tasks;
  • control over specialists
  • Drafting contracts and offers, calculations,, etc.
  • Planning specialists’ activities: reminders, mailing lists, setting tasks for processes.
Storing customer data and documentation: history of requests, payment history
  • Creating a single customer database.
  • Storing data and history of all requests, payments and employees.
  • SMS and email notification
Customer relashionship management
  • Portal for specialists
  • Chatbot to speed up the work
  • Black lists and ratings
Reporting
  • Running reports on specialists’ performance
  • Creating KPI and end-to-end analytic dashboards
  • Marketing reports (analysis of the effectiveness of advertising channels)
  • Customized reports on selected fields and tags

We implemented 5 projects for utility
services companies in Russia

Before:

Call centre did not cope with the number of calls, call center costs increased, customers missed their appointments

After:

  • Creating a single call center
  • Registration of all incoming requests
  • Integration with retail system
  • Automatic transfer of new orders to the specialists
  • The number of completed requests increased and the revenue increased by 24%.

Before:

Requests were processed with a delay. The number of white-collar workers grew rapidly, while the number of the specialists didn’t.

After:

  • Due to workflow automation labor costs significantly reduced
  • Specialists get appointments on mobile phones
  • Speed up of work
  • Customer notifications

We assign a dedicated team experienced in developing CRM for law firms. It allows:

  • To reduce development and implementation time
  • To save your budget, as we do not spend hours to create each module from scratch
  • To share experiences and offer effective solutions
  • To guarantee the launch of the project on time, as we know how long the work will take

Protect against loss of investment

  • We will give over the source codes and recommendations in case of contract termination
  • For security reasons, we suggest installing CRM on your company's server

We create convenient conditions for remote collaboration

  • We arrange personal meetings with clients
  • We arrange Skype meetings
  • We give you access to the project management system so that you can track the progress
  • Terms and deadlines are fixed in the contract

We help your employees to master the program

  • We automate daily repetitive tasks saving your time on routine operations
  • We develop standard procedures for the use of CRM, so that employees easily get accustomed to the program
  • We provide instructions and deliver remote and in-house trainings

We guarantee

  • Two-level testing before delivery: code testing performed by an independent developer, bug testing
  • Six months post-implementation warranty
  • Penalties for missing deadlines (according to the contract)

Stages of work

1
Personal meeting: business analysis and technical requirements

What we do?

  • We analyse as-is business processes, discuss the principles of business automation.
  • We ask users what could simplify and accelerate their work.
  • We prepare technical requirements

Our goal:

Clearly understand how to speed up and simplify workflow and solve customer's tasks.

You get:

  • Automation solution tailored to your tasks
  • Technical requirements with stages, expected results, deadlines, prices

* If you provide us with detailed description of your business processes, we will immediately proceed to writing technical requirements

2
Agile development

What we do?

We split the CRM development process into 2 consecutive phases.

  • When phase 1 is completed, we commence with phase 2 development and at the same time seek
  • users’ feedback and improve what had been done in the first phase.

At each stage we test the system and eliminate errors.

Our goal:

Speed up development, create user-friendly system, and automate additional operations.

You get:

A thorough-tested, ready for implementation, CRM solution tailored to your business goals.

3
Go Live

What we do?

  • Integrate CRM into the existing system
  • Provide user training

Our goal:

Make the implementation phase as quick and comfortable as possible

You get:

The opportunity to work in CRM with pleasure and achieve the goals of the company.

4
Technical support
6-months free support!

What we do?

We continue improving the CRM solution

Our goal:

Further customization of the CRM solution to the new tasks and requirements of your company

You get:

A CRM solution that develops with the company and adapts to innovations.

You will have a dedicated project manager who will control the work of your team and will update you on each phase progress.

All programmers can directly liaise with your IT department to solve technical issues.

How much does it cost?

What’s included into the cost:

Suite CRM license is free

0 $

Suite CRM license is free

800 $

technical support

200 $

Preliminary cost estimation can be given after the initial discussion of the project, final quotation will be given after business analysis is carried out and technical requirements are defined

Preliminary cost of various modules.

Business cluster Module / Integration Starting cost, US Dollar, $ per module
Work with requests requests 1 000 $
Spare parts, service 500 $
Invoices / cost sheets 400 $
Algorithms for requests appointment 1 000 $
Executive Portal 1 000 $
Counterparties Clients (physical, legal entities), Partners, Suppliers 800 $
Work of specialists Payments, fulfilled requests, consumables, ratings, blacklists 500 $
Integration Partner systems, Sites, Landings 2 000 $
Telephony 800 $
Online consultants, various bots and instant messengers 500 $
Mailing Services 500 $
Processes, Reports, KPI Setting up reports, processes, indicators, notifications 300 $

Our projects price range can vary from

10 000 $
200 000 $
The least expensive project
The most expensive project

Yes, it might be more expensive than a brand new car.

But CRM helps saving your time, automating business processes, increasing productivity and consequently profitability of your company. As a result, the investment pays off in 3 months to 1 year.

4 key indicators making our prices better than other vendors’

1

CRM Development

We have:

We do not offer template solutions, but our experience from previous projects helps us reduce time spent on development and implementation.

Thus each project is customized to specific clients’ tasks.

Other vendors do:

A template is used that is supplemented with ready-made modules.
Specifics of your business are not taken into account, which slows down integration of the CRM and work in the system.

2

Project team

We have:

Project team will be assigned based on the customers’ goals and will include as many specialists as the business requires.

Other vendors do:

Fixed project team, regardless of the complexity of the project.

3

Protection against loss of investment

We have:

In case of contract termination we will give over all source codes. You can modify the program on your own or hire other specialists without paying for extracting the original data.

Other vendors do:

Do not give over source codes and comments on the implementation in case of contract termination. If client wants to continue refining the solution, he has to spend time and independently retrieve data through the interface.

4

Technical support

We have:

Free troubleshooting for 6 months.

Other vendors do:

Technical support for an extra charge.

Куб три

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