The law firm 'Lawyer Leader' provides legal assistance on civil and criminal cases in the courts of Moscow and the Moscow region. Clients can register for a free legal consultation by phone and on the website.
Clients signed up for free legal consultations on the website, but only 18% of them were successful leads (actually attending the appointment).
As part of CRM implementation we built-in automated appointment reminders for those signed up for a free consultation. One day before the appointment a client gets a reminder of the upcoming consultation with a description of the route and contact details. And it helped increase the number of successful leads to 43% against the previous 18%.
Automated appointment reminders not only increased the number of successful leads, but also helped:
- Reducing labour costs
- Increasing work efficiencies
Whether your company faces similar problems or not, we analyse your existing business processes, identify improvement possibilities, develop CRM, train your staff and continue adjusting the system to the new tasks in line with your business development.
