200 projects: different business sectors, different targets and business approaches

Typography “LenPechati”


Due to the large volume of incoming calls and a large number of branches of the printing house, the company lost 50-70 customers every day. That was just how much a branch office could not reach, while at the other there were free managers.


  • Merging branches into a single call center
  • Call transfer to a free manager
  • Reduce lost customers to 0
  • Printing house sales and customer satisfaction
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